Clariv.ai – Terms and Conditions

1) Company Information

Clariv.ai is an AI-powered customer insight and social media intelligence platform designed to help businesses manage reviews, sentiment analysis, brand reputation, and marketing engagement.

Clariv.ai is operated by:

2) Eligibility

You must be at least 18 years of age to use the Services.

By using the platform, you represent that:

• You are legally capable of entering into a binding agreement
• You are authorized to use the Services on behalf of your company or organization
• All information you provide is accurate and truthful

3) Account Registration

To access certain features of Clariv.ai, you must create an account.

You agree to:

• Provide accurate registration information
• Maintain the security of your login credentials
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access

Clariv.ai reserves the right to suspend or terminate accounts that violate these Terms.

4) Services Provided

Clariv.ai provides software tools including but not limited to:

• Customer review monitoring
• Sentiment analysis
• AI-generated insights and recommendations
• Social media management
• Brand monitoring
• Analytics dashboards
• Marketing engagement tools
• Automated response generation

Clariv.ai may update, modify, or discontinue features at any time.

5) Acceptable Use

You agree not to use the Services to:

• Violate any laws or regulations
• Upload malicious code or malware
• Attempt unauthorized access to the system
• Harass, abuse, or harm others
• Use the platform for illegal activities
• Misrepresent your identity or affiliation

Clariv.ai reserves the right to suspend or terminate accounts that violate acceptable use policies.

6) Payment Terms

Clariv.ai operates as a subscription-based software platform.

By purchasing a Clariv.ai subscription you agree to:

• Pay all fees associated with your selected plan
• Authorize recurring billing until cancelled
• Maintain valid payment information

Subscription fees may be billed:

• Monthly
• Annually
• Based on enterprise agreements

Pricing may vary depending on:

• Number of locations
• Number of users
• Data integrations
• Feature access

Clariv.ai reserves the right to change pricing with 30 days notice.

7) Payment Processing

Payments for Clariv.ai services may be processed through secure third-party payment processors including but not limited to:
Payment processors used by our merchant services provider.

All payment information is processed securely through PCI-compliant payment gateways.

Clariv.ai does not store full credit card numbers on its servers.

By providing payment information, you authorize us to charge applicable subscription fees.

8) Data Ownership

Customers retain ownership of their business data uploaded to the platform including:

• Customer reviews
• Business analytics
• Social media content
• Operational insights

Clariv.ai may process and analyze this data to provide services and generate AI-driven insights.

Clariv.ai may use aggregated and anonymized data to improve platform performance.

9) AI-Generated Content Disclaimer

Clariv.ai uses artificial intelligence and machine learning to generate insights and recommendations.

While we strive for accuracy:

• AI insights may not always be correct
• Recommendations should not replace professional judgment
• Clariv.ai does not guarantee business outcomes

Users are responsible for evaluating AI-generated suggestions before implementation.

10) Intellectual Property

All Clariv.ai technology, software, branding, and platform content including:

• Software architecture
• Algorithms
• User interface
• Platform design
• AI models

are the intellectual property of Clariv.ai and may not be copied, distributed, or reverse engineered.

11) Data Security

Clariv.ai implements industry-standard security measures including:

• Encryption of sensitive data
• Secure server infrastructure
• Access control systems
• Monitoring for unauthorized access

However, no system is completely secure. Users acknowledge that use of the platform is at their own risk.

12) Third-Party Integrations

Clariv.ai may integrate with third-party services including:

• POS systems
• Social media platforms
• CRM platforms
• Analytics tools
• Review platforms

Clariv.ai is not responsible for the policies or practices of third-party providers.

13) Termination

Clariv.ai reserves the right to suspend or terminate services if:

• Terms are violated
• Fraudulent activity is suspected
• Payment obligations are not met

Customers may cancel subscriptions in accordance with the Refund Policy.

14) Limitation of Liability

To the maximum extent permitted by law, Clariv.ai shall not be liable for any:

• Indirect damages
• Loss of revenue
• Loss of business data
• Business interruption
• Loss of profits

Total liability shall not exceed the amount paid by the customer during the previous 12 months of service.

15) Indemnification

You agree to indemnify and hold harmless Clariv.ai from any claims arising from:

• Your use of the Services
• Violations of these Terms
• Violations of applicable laws

16) Governing Law

These Terms shall be governed by the laws of the State of Texas, United States, without regard to conflict of law provisions.

17) Changes to Terms

Clariv.ai may update these Terms periodically.

Users will be notified of material changes through:

• Email notifications
• Website announcements

Continued use of the Services constitutes acceptance of the updated Terms.